Portfolio

Emerlyn
Vergado

Marketing & E-Commerce Virtual Assistant helping businesses grow through strategic content, seamless operations, and results-driven social media management.

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5+
Years Experience
4
Brands Managed
100+
Daily Inquiries Handled
Emerlyn Vergado
E-Commerce
SEO + WordPress
Social Media
About Me

Your next reliable virtual assistant

I'm Emerlyn, a results-driven Marketing & E-Commerce Virtual Assistant with over 5 years of experience helping online businesses grow. From managing TikTok Shops and SEO-optimized blogs to creating scroll-stopping content and providing stellar customer support — I do it all.

I currently support multiple brands under Nicole Chan Loeb, managing everything from content calendars and WordPress blog publishing to competitor research and supplier coordination. My work spans across the Philippines and U.S.-based clients.

SEO-Optimized ContentBlog writing via Surfer SEO, published on WordPress
Multi-Platform ManagementLinkedIn, TikTok, Instagram, Facebook & Shopee
Customer Experience ExpertHandled 50–100+ daily inquiries with organized workflows
Emerlyn working Emerlyn professional
5+
Years as a Virtual Assistant Across e-commerce, marketing & customer support
4
Brands Currently Managed Photography, media, hospitality & escape room
6
Platforms Managed Daily LinkedIn, TikTok, Instagram, Facebook, Shopee & more
∞
Commitment to Quality Reliable, organized & always client-focused
What I Offer

Services tailored
to your business

From day-to-day operations to content strategy, I provide end-to-end virtual support so you can focus on growing your business.

01
Social Media Management
Strategic content creation, scheduling, and community management across LinkedIn, TikTok, Instagram, and Facebook to grow your brand and engage your audience.
Content Calendar Scheduling Engagement Analytics
02
SEO Blog Writing
Research-backed, Surfer SEO-optimized blog content uploaded directly to WordPress — driving organic traffic with well-structured, keyword-rich posts and proper on-page SEO.
Surfer SEO WordPress Keyword Research
03
Graphic Design & Video Editing
Eye-catching Canva graphics and Adobe Photoshop designs for campaigns, product launches, and promotions. Long-form and short-form video editing with CapCut Pro for social platforms.
Canva Photoshop CapCut Pro
04
Customer Support
Prompt, professional responses to DMs, emails, and chat inquiries. Order processing, refund handling, delivery tracking, and supplier coordination for smooth daily operations.
Email DMs Order Processing
05
E-Commerce Operations
End-to-end TikTok Shop and Shopee management — optimized product listings, titles, descriptions, and visuals — plus performance monitoring to maximize product exposure and sales.
TikTok Shop Shopee Listings
06
Research & Reporting
Competitor analysis, potential client research, and trend monitoring to keep your brand relevant and ahead. Paired with performance reports and content insights to guide strategy.
Competitor Research Trend Analysis Reports
Experience

Where I've worked

Freelance Projects
Marketing Virtual Assistant
Nicole Chan Loeb — Nichole Chan Photography, Brightside Media Boston, The Inkwell Boston & Trapology Boston
February 2026 – Present  ·  Part-time
  • Researched and wrote SEO-optimized blog content using Surfer SEO, then uploaded and formatted posts in WordPress with updated meta descriptions and on-page SEO
  • Managed and scheduled content across LinkedIn, Instagram, Facebook, and TikTok for multiple brands, maintaining consistent voice and posting cadence
  • Edited photos and videos for social media campaigns to meet platform-specific requirements and brand standards
  • Coordinated with the team on upcoming photoshoots, content updates, and campaign timelines
  • Conducted competitor analysis and potential client research to identify trends and strategic opportunities
Key Achievements
  • Increased content consistency across all managed platforms through structured scheduling
  • Enhanced organic discoverability via structured SEO blog publishing workflows
  • Supported smoother campaign execution through improved team coordination
Virtual Assistant / Social Media Manager
Hair Mastery & The Wig Shop
September 2025 – January 2026
  • Managed 20–60+ Instagram DMs and email inquiries per day, maintaining professional communication and timely customer updates
  • Coordinated with suppliers on stock availability and order fulfillment to reduce delays
  • Supported Instagram-aligned product promotions and campaign execution
  • Maintained consistent content scheduling, contributing to improved brand visibility
  • Created Canva-based promotional graphics for campaigns and product launches
  • Edited long-form video content using CapCut Pro for marketing and social platforms
Key Achievements
  • Improved customer experience through faster responses and clearer order communication
  • Strengthened content consistency and brand presentation across platforms
Virtual Assistant / Social Media Manager
Trendinks Printing Services
July 2021 – June 2025  ·  4 years
  • Handled 50–100+ customer inquiries daily via Facebook and TikTok for e-commerce shop operations
  • Managed TikTok Shop and Shopee product listings — titles, descriptions, and visuals — to improve visibility
  • Coordinated order processing, refunds, replacements, and delivery follow-ups
  • Created and scheduled weekly content calendars, supporting steady growth in engagement and followers
  • Designed Canva graphics aligned with sales campaigns and seasonal promotions
  • Monitored trends and content performance to keep posts relevant and engagement-focused
Key Achievements
  • Improved response efficiency and customer satisfaction through organized messaging workflows
  • Supported increased product exposure through optimized listings and consistent content
  • Helped maintain smooth daily operations across e-commerce and social platforms
Process Associate
Genpact Services LLC (Philippine Branch)
July 2020 – March 2021
  • Assisted customers with credit card payments and transaction inquiries via email and phone
  • Handled high-volume customer interactions while maintaining accuracy and compliance
  • Resolved issues efficiently in a fast-paced, metrics-driven environment
Key Achievements
  • Consistently met quality and productivity standards
  • Maintained high accuracy when handling sensitive financial information
Customer Service Representative
Sutherland Global Services
August 2019 – April 2020
  • Responded to high-volume chat and email inquiries related to orders and product concerns
  • Processed orders, refunds, cancellations, and delivery tracking requests accurately
  • Coordinated with courier services to resolve shipping and delivery issues
Key Achievements
  • Reduced repeat follow-ups through clear communication and issue resolution
  • Contributed to positive customer experience in a fast-paced support environment
Market Researcher
Benjamin George Levy  ·  Freelance
December 2025
  • Conducted in-depth product research to identify high-potential, trending items suitable for TikTok Shop, analyzing demand, competition, pricing, and audience fit
  • Evaluated product viability based on TikTok trends, engagement data, and market gaps to support informed sourcing decisions
  • Compiled and organized research findings into structured reports to guide product selection and listing strategy
  • Identified winning product opportunities by monitoring TikTok Shop best-sellers, viral content, and niche market trends
Key Achievements
  • Provided actionable product insights that supported data-driven decisions for TikTok Shop inventory planning
Social Media Outreach & Lead Generation
Benjamin George Levy  ·  Real Estate  ·  Freelance
April 2026
  • Researched and identified relevant Instagram accounts as potential referral partners in the real estate space, targeting agents, brokers, and property influencers
  • Crafted and sent personalized outreach DMs to prospective referral contacts, maintaining a professional and engaging tone aligned with the brand voice
  • Managed and tracked outreach pipeline to monitor response rates, follow-ups, and conversion of contacts into referral relationships
  • Maintained organized records of outreach activities and lead status to ensure consistent and timely follow-through
Key Achievements
  • Built a growing network of referral contacts through consistent, targeted Instagram outreach
  • Supported lead generation efforts by establishing initial connections with potential real estate referral partners
Skills & Tools

What I bring to the table

Core Skills
Social Media Management SEO Writing WordPress Surfer SEO Content Strategy TikTok Shop E-Commerce Operations Graphic Design Video Editing Customer Support Email Management Order Processing Competitor Research Content Scheduling Performance Reporting Supplier Coordination Trend Research Campaign Management AI-Assisted Workflows Market Research Lead Generation
Platforms
LinkedIn TikTok Instagram Facebook Shopee TikTok Shop Seller Center
Tools I Use
Surfer SEO
WordPress
Canva
Adobe Photoshop
CapCut Pro
Google Workspace
Microsoft 365
Slack
Notion
Gmail
Google Drive
Google Sheets
AI Tools
Surfer SEO
Claude (Anthropic)
ChatGPT
Get In Touch

Let's work together

Ready to take your business to the next level? I'm open to new clients and collaborations. Drop me a message and let's talk!

Send Me an Email View Canva Portfolio
✉
Email
emerlynvergado@gmail.com
📞
Phone
0946-749-9840
📍
Location
Balanga City, Bataan, Philippines